Right of withdrawal

Unless there are exceptions, the user may revoke the contract within the period specified below (usually 14 days) without giving any reason. In this section, users can learn more about the conditions of withdrawal.

To whom the right of withdrawal applies

Under EU law, European consumers have a statutory right of withdrawal for contracts concluded online (distance contracts). They can revoke the contract within the period applicable to their case for any reason and without justification. This right of withdrawal applies unless exceptions are listed below.

For users who are not acting as European consumers, the rights set out in this section do not apply.

Exercise of the right of withdrawal

In order to exercise his right of withdrawal, the user must send the provider an unambiguous statement indicating his decision to withdraw.

For this purpose, Users may use the model withdrawal form provided in the "Definitions" section of this document. However, users are free to express their revocation decision by means of an unambiguous statement in any other appropriate manner. In order to meet the deadline for exercising this right, the user must send the notice of withdrawal before the end of the withdrawal period.

When does the withdrawal period expire?

  • In the case of the purchase of goods , the withdrawal period expires 14 days after the day on which the User or a third party designated by the User who is not the carrier comes into possession of the goods.

  • In case of purchase of several goods in one order, but then delivered separately, the withdrawal period ends 14 days after the day on which the user or a third party designated by him, who is not the carrier, comes into possession of the last delivered goods, lot or part.

Effects of the revocation

Users who duly revoke a contract shall be refunded all payments made to the Provider, including delivery costs, if any.

However, the provider is not obliged to refund additional costs if the user has opted for a type of delivery other than the cheapest standard delivery offered by the provider.

The refund shall be made without undue delay, but no later than 14 days after the day on which the provider is informed of the user's decision to revoke the contract. The Provider shall make the refund using the same means of payment that the User used for the original transaction, unless expressly agreed otherwise with the User. In any case, the User shall not incur any costs or fees as a result of the refund.

...when purchasing goods

The User shall return or hand over the goods to the Provider or to a person authorized by the Provider to receive the goods without undue delay and in any case no later than 14 days from the day on which the User notified the Provider of his decision to revoke the contract, unless the Provider offered to collect the goods himself.

The time limit is met if the user hands over the goods to the carrier or otherwise returns the goods as specified above before the expiration of the 14-day period. The provider may refuse repayment until it has received the goods back or until the user has provided proof that he has returned the goods, whichever is the earlier.

The user shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

The user shall bear the costs of returning the goods.